Customer Service Representative/Inside Sales Representative

About This Role

This role is responsible for selling Daikin Comfort products and services, handling customer needs from answering questions to processing sales, and ensuring a smooth sales process. The representative will support sales growth and maintain positive dealer relationships.

Responsibilities

• Help the Branch deliver on its sales, including new business, by actively communicating new product launches, services, supplies, and sales/discounts via outbound calls
• Provide excellent customer service via face-to-face interactions, phone calls, and e-mails
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy
• Recommend alternate products based on cost, availability, or specifications as needed
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors
• Generate new and repeat sales by providing product and technical information in a timely manner
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items and assist customers with warranties and returns
• Collaborate with the Branch Manager to resolve problems and ensure customer satisfaction while adhering to company policies
• Maintain records and prepare reports on sales activities, and expand knowledge of HVAC products and industry trends

Requirements

• 3-6 years of progressive sales experience
• 3+ years in the HVAC industry
• Some knowledge of HVAC equipment/products
• General Microsoft Office skills (Outlook, Excel, Word)
• Working knowledge of database applications
• Effective and high-quality customer service/relationship management skills (in-person, phone, email)
• Positive, professional attitude and ability to diffuse negative situations
• Good phone and email etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal and written communication skills for technical information and order input
• Effective organizational and time management skills, including prioritization and multi-tasking
• High level of attention to detail and accuracy
• Ability to use good judgment, strong work ethics, and integrity

Qualifications

• High School diploma or GED equivalent, some colleges preferred
• 3 – 6 years of progressive sales experience and 3+ years in the HVAC industry

Skills

* Required skills