Customer Service - Medical Billing Department
Posted 1 month ago Expired
This job has expired
Looking for a job like Customer Service - Medical Billing Department in or near Chesapeake, VA? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Provide exceptional customer service in the Medical Billing Department, handling multi-line phones, processing payments, updating patient information, and resolving billing concerns for Bayview Physicians Group.
Responsibilities
- Answer multi-line phones
- Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
- Take payments over the phone
- Update patient information and data entry
- Review patient balance due accounts
- Navigate in the Electronic Health Record
- Resolve patient concerns or disputes regarding their bill
- Work Accounts Receivable
Requirements
- General customer service experience
- Ability to communicate effectively orally and in writing
- Excellent telephone skills
- Ability to work as a team
- Positive attitude and helpful demeanor
- General knowledge of standard office equipment such as computers, fax machine, photo copier
Qualifications
- Minimum of 1-year previous customer service experience
Nice to Have
- Call center experience
- Previous medical front desk experience
Benefits
About Bayview Physicians Group
A rapidly growing outpatient multi-specialty medical group that believes the doctor-patient relationship is the cornerstone of quality healthcare.