Customer Service - Donor Support Technician

About This Role

This role is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and ensuring accurate recording of donor data to support the collection of plasma for life-saving therapies.

Responsibilities

• Prepare the autopheresis machine for the pheresis process
• Monitor the donor and the pheresis process, respond to specific alarms or signals
• Disconnect the donor when the process is complete
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff
• Use Personal Digital Assistant (PDA) to record incidents, volume variances, and donor adverse events
• Use PDA to link equipment and soft goods to the appropriate donor
• Alert Group Leader or Supervisor of donor flow issues
• Ensure the accurate recording of donor data in the electronic donor information management system
• Understand the policies and procedures associated with hyper immune programs
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Maintain confidentiality of all personnel, donor and center information

Requirements

• High school diploma or equivalent
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment
• Ability to perform basic math calculations

Qualifications

• High school diploma or equivalent
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent

Nice to Have

• Bilingual skills

Skills

* Required skills