Customer Service Coordinator (Media Center)

About This Role

Support the daily operations of a State and Community Health Media Center, managing user requests, processing asset orders, and maintaining digital assets. This role ensures high user satisfaction and compliance with federal requirements for a web-based application serving public health professionals nationwide.

Responsibilities

• Serve as the primary point of contact for Media Center users
• Manage and process all user requests, including account approvals, reviews, asset orders, and general inquiries
• Provide consultation and technical assistance to users on selecting and ordering assets
• Check for applicable talent and use fees prior to fulfilling orders and advise users accordingly
• Coordinate production services for asset creation or adaptation (graphic support, tagging, editing, etc.)
• Maintain and manage a secure FTP site for asset file transfers
• Maintain secure and accurate records of agreements, asset distribution, and related documentation
• Ensure timely processing of all requests in accordance with established service standards
• Acquire master and/or native files of approved assets and coordinate negotiation of talent, music, and use rights transfers
• Upload and manage assets within the Media Center database and web application

Requirements

• Minimum 2 years of experience in customer service coordination, digital asset management, communications operations, or contract support
• Experience supporting federal contracts, preferably with CDC, HHS, or other federal agencies
• Experience managing web-based systems, databases, or web applications
• Experience in database and record management
• Experience providing helpdesk support
• Strong organizational and documentation skills with attention to detail
• Ability to manage multiple concurrent requests in a fast-paced environment
• Strong written and oral communication skills
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and digital tracking systems
• Ability to pass required Federal background screening, obtain and maintain government clearance
• Must be legally authorized to work in the United States without the need for employer sponsorship

Qualifications

• Bachelor’s Degree in public health, communications, marketing, business administration, or related field
• Minimum 2 years of experience in customer service coordination, digital asset management, communications operations, or contract support

Nice to Have

• Experience coordinating licensing, talent releases, or intellectual property documentation
• Working knowledge of Digital File Management and media files (MP4, PDF, MOV, etc.)

Skills

* Required skills