Customer Sales Guide

About This Role

Guide customers through the entire sales process for used car purchases, both in-store and virtually. Build relationships, close deals, and ensure an iconic customer experience.

Responsibilities

• Prospect daily to build a strong pipeline and drive traffic to the dealership
• Achieve and exceed sales targets while delivering an iconic customer experience
• Take ownership of the entire sales cycle from lead follow-up to purchase completion
• Confidently present vehicles, highlight features, and match customers with the right solution
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards
• Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments
• Engage customers proactively: make calls, set appointments, and educate buyers to keep the pipeline moving
• Support dealership operations, including opening and closing responsibilities

Requirements

• High School Diploma or GED
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver's license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check
• Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
• Understanding the characteristics, features, and capabilities of all vehicles
• Highest attention to detail when assisting with the sale processes
• Ability to retain training instruction, implement feedback and adapt to changes
• Ability to practice strict discretion when dealing with sensitive information
• Comfortable operating and parking vehicles on and off the lot
• Ability to work autonomously and take ownership on assigned tasks
• Assure the highest level of customer experience and satisfaction

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience
• 3+ years of related work experience such as customer service, sales, or retail industry

Nice to Have

• Associates or bachelors degree
• Bilingual

Benefits