Customer Relations Representative

About This Role

This role is responsible for overseeing and managing customer orders, ensuring timely delivery, and supporting account managers with various administrative duties to maintain strong customer relations.

Responsibilities

• Review and manage Open Order Reports and associated expedites
• Daily review and engagement on customer’s hot lists
• Verify inventory and notify Purchasing of customer orders that would deplete stock
• Expedite internally to assure shipment of customer orders
• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates
• Inform shipping of packing or labeling requirements for customer shipments
• Confer with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers
• Ensure all user messages and validation errors are reviewed and managed
• Provide feedback directly to customers on general order inquiries
• Support Account Manager or Key Account Manager with Quoting Setup and various other duties
• Assist quality/purchasing on rejected parts

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience
• 1-3 years of customer relations experience is desired

Nice to Have

• Bachelor’s Degree
• 1-3 years of customer relations experience

Benefits