Customer Experience Representative I
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
Support the Aesthetics and Consumables department by handling inbound/outbound call inquiries, processing transactions, and resolving order issues. You will serve as a subject matter expert, ensuring excellent customer service for Health Care Providers and internal personnel.
Responsibilities
- Manage 50-100 call interactions per day including inbound and outbound calls
- Process product orders and updates, status of deliveries, and resolve call inquiries
- Use critical thinking skills to resolve inquiries to meet service levels
- Partner with sales and other operational departments to provide exceptional customer service
- Complete order transactions and other informational call follow up
- Deliver an excellent customer experience, while acting in a professional and courteous manner
Requirements
- 1+ years of Customer Service experience
- Experience working with MS Office
- Attention to detail and ability to multitask
- Effective communication skills
Qualifications
- Associate Degree OR High School Diploma and equivalent relevant experience
- 1+ years of Customer Service experience, preferably in a Contact Center environment
Nice to Have
- SAP, CRM, Salesforce, or Business Systems experience
- Medical Device or Pharmaceutical experience
Skills
* Required skills
Benefits
About BioSpace
Lilly is a global healthcare leader headquartered in Indianapolis, Indiana, specializing in discovering and bringing life-changing medicines to patients worldwide. They are investing over $1 billion to create a new state-of-the-art manufacturing site in Concord, NC, focusing on parenteral medication...