Customer Experience Representative I
Posted 3 weeks ago
Interested in this position?
Upload your resume and we'll match you with this and other relevant opportunities.
Upload Your ResumeAbout This Role
Support the Aesthetics and Consumables department by handling inbound/outbound call inquiries, processing transactions, and resolving order issues. You will serve as a subject matter expert, ensuring excellent customer service for Health Care Providers and internal personnel.
Responsibilities
- Manage 50-100 call interactions per day including inbound and outbound calls
- Process product orders and updates, status of deliveries, and resolve call inquiries
- Use critical thinking skills to resolve inquiries to meet service levels
- Partner with sales and other operational departments to provide exceptional customer service
- Complete order transactions and other informational call follow up
- Deliver an excellent customer experience, while acting in a professional and courteous manner
Requirements
- 1+ years of Customer Service experience
- Experience working with MS Office
- Attention to detail and ability to multitask
- Effective communication skills
Qualifications
- Associate Degree OR High School Diploma and equivalent relevant experience
- 1+ years of Customer Service experience, preferably in a Contact Center environment
Nice to Have
- SAP, CRM, Salesforce, or Business Systems experience
- Medical Device or Pharmaceutical experience
Skills
* Required skills
Benefits
About BioSpace
Lilly is a global healthcare leader headquartered in Indianapolis, Indiana, specializing in discovering and bringing life-changing medicines to patients worldwide. They are investing over $1 billion to create a new state-of-the-art manufacturing site in Concord, NC, focusing on parenteral medication...