Customer Care Provider

About This Role

This role involves providing professional, organized, and timely support to customers as a knowledgeable ambassador for the Pneu-Dart brand. The Customer Care Provider will manage client accounts, address inquiries, process orders, and travel to represent the company at events.

Responsibilities

• Manage front-line telephone queues, offering expertise on products, services, and campaigns
• Maintain and oversee client accounts within the Order Management System (OMS)
• Ensure accurate data entry, meticulous attention to detail, and clear documentation
• Address clients’ needs and concerns comprehensively, striving for one-call resolutions
• Provide timely responses to all email inquiries, aiming for a 24-hour turnaround
• Process online orders, proactively engaging with clients to provide valuable insights and product education
• Adhere to all procedures and guidelines, ensuring compliance in every transaction
• Handle daily closings, monthly statements, and other tasks as required
• Assist with various customer needs as they arise
• Travel periodically throughout the year to corporate events, trade shows, and industry functions

Requirements

• High School Diploma/GED or equivalent
• Proficient in Enhanced Call Control
• Customer-focused mindset with strong interpersonal skills
• Ability to work effectively in diverse team settings
• Clear written and verbal communication skills, along with active listening abilities
• Familiarity with basic accounting procedures
• Efficient in time management and adaptable to fluctuating business demands
• Outgoing personality maintaining composure in high-pressure situations
• Proficiency in Office Suite programs (word processing, spreadsheets, calendar management)
• Flexible and capable of adjusting daily schedules

Qualifications

• High School Diploma/GED or equivalent required
• 2-4 years of experience in customer service, call center operations, or a related field preferred

Nice to Have

• Associate's degree in business administration or equivalent experience
• 2-4 years of experience in customer service, call center operations, or a related field

Skills

* Required skills

Benefits