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Upload Your ResumeAbout This Role
This role supports customers through the order and delivery process for Lylu Wear, coordinating with warehouse and logistics teams to resolve issues and provide updates, all while maintaining clear and professional communication from a remote setting.
Responsibilities
- Handle customer inquiries related to orders
- Provide updates on shipping and delivery status
- Coordinate with warehouse and logistics teams
- Resolve order issues in a timely manner
- Document cases in internal systems
- Maintain clear and professional communication
Requirements
- Strong written and verbal English skills
- Comfortable with CRM or ticketing tools
- Well-organized and detail-focused
- Able to work independently from home
- Must be currently based in Iowa
Qualifications
- Experience in customer service preferred
Nice to Have
- Experience in customer service
Benefits
Flexible scheduling
Structured onboarding and support