Customer Account Specialist
Full Time
Entry Level
Posted 3 weeks ago
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Build relationships with customers and collaborate with internal teams to solve challenging problems. This role involves managing shipments, growing skills in operations, sales, and account management, and offers multiple career paths.
Responsibilities
- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately, ensuring a customer-centric approach
- Analyze customer inquiries and provide quality and timely insights and updates
- Proactively identify opportunities to improve operational efficiency
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams
Requirements
- High School Diploma or GED equivalent
- Previous Customer Engagement Experience
- Ability to travel up to 5% (domestically)
Qualifications
- High School Diploma or GED equivalent
- Previous Customer Engagement Experience
Nice to Have
- Value a diverse and inclusive work environment
- Basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Bachelor’s Degree from an accredited college or university
Skills
Problem Solving
*
Microsoft Office Suite
*
Attention to detail
*
Collaboration
*
Negotiation
*
Influencing
*
Navisphere
*
* Required skills
Benefits
Employee Stock Purchase Plan
Career Development
Basic and Supplemental Life Insurance
Paid observed holidays
401(k) with 6% company matching
Flexible Time Off (FTO) for U.S. salaried employees
Networking events
Paid parental leave
Dental
Vision
Short-Term and Long-Term Disability
Enhanced Fertility benefits
Charitable Giving Match Program
Medical plans (3 options)
Paid Time Off (PTO) for other U.S. and Canada employees
Flexible spending accounts
Prescription drug coverage
Team-building opportunities
Health Savings Account (including employer contribution)
2 paid floating holidays (U.S. hourly employees)
Paid time off to volunteer in community