Critical Operations Technician I

About This Role

This role involves the installation, repair, and maintenance of IT, electrical, mechanical, and plumbing equipment within a data center environment, ensuring proper functioning of building systems and supporting customer equipment installations and requests.

Responsibilities

• Apply learning, knowledge, skills, and company policies to tasks pertaining to IT, electrical, mechanical equipment, controls, and operating systems.
• Maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust where necessary.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation.
• Install and repair IT, mechanical, and electrical equipment as required.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Create and/or update tickets within the ticketing system to address customer calls and facility/network/system alerts.
• Operate and monitor critical and non-critical system equipment and components.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Requirements

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

Qualifications

• Two or more years of technical training, military training, or workplace equivalency

Nice to Have

• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning) certifications

Skills

* Required skills

Benefits

Certifications