Crisis Care Shift Supervisor

About This Role

Supervise and monitor the Crisis Care Center, providing clinical support to clients and leading team members through coaching and role modeling. Oversee daily operations, ensure quality services, and manage personnel matters in a 24/7 crisis unit.

Responsibilities

• Serve as the onsite immediate supervisor for team members through role modeling, coaching, and assisting the unit
• Oversee daily operations and monitor workflows at the DWIHN Crisis Care Center
• Monitor and oversee guest visits at the DWIHN Crisis Care Center
• Provide support and development to staff by modeling position functions for the team
• Ensure that services and linkage are provided for ongoing recovery and treatment services
• Serve as the mental health professional for individuals until they are enrolled in services at other community agencies
• Determine a provisional diagnosis, obtain documentation of medical necessity, and submit authorizations for service
• Conduct thorough clinical assessments and treatment plans for services
• Assess individual needs and provide appropriate support and referrals
• Provide short- and long-term recovery-oriented therapeutic counseling and education on a group or individual basis
• Provide family education and family counseling
• Complete clinical documentation as required
• Facilitate recovery education courses
• Provide crisis management services and respond to urgent/emergent participant needs
• Implement the transition/discharge care plan in partnership with each participant
• Work in concert with the Site Director and Unit Administrator to ensure that quality, compliance, and deliverables are met
• Work with the Site Director and Unit Administrator regarding personnel matters

Requirements

• Master's Degree in Human Services, Social Services, Nursing (Bachelor's accepted), Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work or related field
• 5+ years of professional experience in human/social/mental/behavioral health setting
• 2+ years of professional experience in crisis services
• 2+ years of professional experience as an executive, administrator, manager or supervisor in human/social/mental/behavioral health setting
• Valid State of Michigan clinical licensure (RN, LMSW, LMHC, LPC, LLP or PhD)
• Valid State of Michigan Driver’s License
• Knowledge of DWIHN policies, procedures and practices
• Knowledge of the DWIHN provider network and community resources
• Knowledge of the Michigan Mental Health Code
• Knowledge of MDHHS policies, rules, regulations and procedures
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN
• Knowledge of behavioral health and mental health principles and practices
• Knowledge of the Michigan Medicaid Provider Manual
• Knowledge of MHWIN
• Knowledge of the LOCUS model
• Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care)
• Knowledge of and ability to use screening and assessment tools for behavioral health services
• Knowledge of Crisis Operations principles and practices
• Knowledge of Crisis Center operations and management
• Knowledge of Crisis Center programs
• Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder)
• Knowledge of adult services: Outpatient, Co-Occurring services, CM, ACT, Supported Employment, and Med Drop
• Knowledge of ICD 9, CPT Codes, DSM-IV Statistical Manual or most current diagnostic edition
• Knowledge of medical and behavioral health practices and terminology
• Knowledge of compliance standards
• Knowledge of Medical Necessity Criteria for Behavioral Health Services
• Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM)
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2
• Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code
• Supervisory skills
• Management skills
• Team Leadership skills
• Training skills
• People management skills
• Project management skills
• Coaching skills
• Conflict Resolution skills
• Assessment skills
• Evaluation skills
• Organizational skills
• Planning skills
• Decision Making skills
• Interpersonal skills
• Customer Service skills
• Communication skills
• Active Listening skills
• Teaching skills
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams)
• Team building skills
• Relationship-building skills
• Ability to work effectively with others
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population
• Judgement/Reasoning ability

Qualifications

• Master’s Degree from a recognized college or university in the Human Services, the Social Services, Nursing (a Bachelor’s Degree will be accepted), Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work or a related field.
• 5+ years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting, including 2 years in crisis services and 2 years as an executive, administrator, manager or supervisor in a human service, social service, mental health or behavioral health setting.

Skills

* Required skills