Creative Content Operations Sr Manager

About This Role

This role will build and lead the operational, resourcing, and administrative infrastructure for the Content & Multimedia department. This individual will serve as the central hub to ensure operational health, clarity, and efficiency of the creative team.

Responsibilities

• Own the resourcing function for design, video, motion, editorial, and production teams
• Manage allocation, capacity, and utilization of internal and freelance creative talent across multiple projects and timelines
• Maintain clear reporting, accounting and action items for all stakeholders
• Maintain and grow healthy freelancer network and vendor relationships; manage onboarding, contracts, access, and rate negotiations
• Develop staffing models to forecast resource needs and collaborate with creative leads to ensure appropriate staffing for upcoming work
• Support budget oversight for creative resources, ensuring allocation aligns with project scopes and cost expectations
• Review, update and build end-to-end workflows for RFP responses, project intake, scoping, brief development, reviews, approval, delivery and media management
• Lead weekly ops, resourcing, and production meetings
• Track project budgets, departmental spend, freelance costs and operational KPIs
• Serve as an operational touchpoint between all relevant in-house teams

Requirements

• 8-12+ years of experience in operations, project management or traffic/resourcing within a creative, content, production, or agency environment
• Proven experience overseeing resourcing for multidisciplinary, motion-first media design teams
• Strong background implementing processes, tools, and management frameworks for creative or content operations
• Familiarity with resource management, project tracking, and media production tools
• Experience managing budgets, forecasting staffing needs, and reporting on operational KPIs
• Comfortable working in a fast-paced, high-volume environment where agility is essential

Qualifications

• 8-12+ years of experience in operations, project management or traffic/resourcing within a creative, content, production, or agency environment

Benefits