Counter Representative

About This Role

Provide excellent customer service to customers by assisting with product ordering and purchasing, performing material handling functions, and supporting administrative duties for a welding and gas supply company.

Responsibilities

• Provide excellent customer service by assisting customers with ordering and purchasing products (industrial, medical, food grade, specialty gases along with welding/industrial supplies)
• Perform material handling functions within the branches
• Support customer experience in store and via phone when ordering and purchasing products through cash and charge account transactions
• Assist with administrative duties including daily transaction reconciliation, filing, end of day processing and opening/closing the store
• Ensure inventory is organized and properly stored in the warehouse; stock showroom as needed
• Receive and process inbound freight, including logging, receiving purchase orders and filling backorders
• Assist branch manager in achieving and/or surpassing targeted budgeted sales projections
• Conduct cylinder exchanges, purchases and returns
• Fill various types of cylinders and maintain fill records to ensure compliance and accountability
• Prepare outbound freight for delivery, including picking, packing and staging for loading on trucks and/or shipping via other means

Requirements

• High School Diploma/GED
• Previous Customer Services Experience
• Excellent verbal and written communication skills
• Able to lift 75 pounds; maneuver 100+ pounds with mechanical assistance
• Clean Driving Record
• Detail oriented
• Team player and adaptable

Qualifications

• High School Diploma/GED
• Previous Customer Services Experience Required

Nice to Have

• Knowledge of welding processes and gas supplies
• Proficient Microsoft Office computer skills

Skills

* Required skills