Coordinator, Technical Operations

About This Role

This role involves managing technical operations related to financial aid systems, specifically importing and indexing documents, creating workflows, and providing technical support to staff and students.

Responsibilities

• Import, export, scan, and analyze source documents into the Financial Aid Perceptive Content management system
• Index scanned documents to appropriate student records for immediate access
• Create workflows, online forms, and templates in Adobe Sign
• Assist with federal and institutional aid disbursement processes
• Ensure data accuracy by executing data cleanup tasks and exception reports
• Provide technical support and coordinate training sessions for the Office of Financial Aid
• Troubleshoot computer hardware and software programs
• Assist with Pell grant and Direct loans origination, disbursement, and reconciliation
• Perform data updates/cleanup on all Financial Aid systems
• Coordinate and implement all facets of FNIS, Inceptia Verification Gateway, and Financial Aid COD systems

Requirements

• Bachelor's degree
• Strong verbal communication and customer service skills
• Detail-oriented with excellent organizational, technological and follow through skills
• Knowledge of Microsoft Office Suite

Qualifications

• Bachelor's degree

Nice to Have

• Knowledge of Workday
• Knowledge of Adobe Sign
• Knowledge of Perceptive Content

Skills

* Required skills