Contract Lifecycle Management Analyst

About This Role

Support and optimize a contract lifecycle management platform for a global transportation organization. This remote contract role involves managing contract workflows, resolving user issues, and validating contract data.

Responsibilities

• Support and optimize the contract lifecycle management (CLM) platform
• Triage and resolve user requests or system issues efficiently
• Perform metadata extraction or contract data validation
• Handle large datasets and contracts with high attention to detail and accuracy
• Explain process or system issues to non-technical stakeholders
• Work independently in a remote environment and manage workload across global time zones

Requirements

• Experience working with a Contract Lifecycle Management (CLM) tool (e.g. DocuSign CLM, Ironclad, Icertis, Conga, or similar)
• Strong understanding of contract workflows (drafting, review, approval, and execution stages)
• Demonstrated ability to triage and resolve user requests or system issues efficiently
• Experience with metadata extraction or contract data validation
• High attention to detail and accuracy when handling large data or contracts
• Intermediate Excel or Google Sheets skills (data cleaning, filtering, reporting)
• Strong communication skills, particularly in explaining process or system issues to non-technical stakeholders
• Ability to work independently in a remote environment and manage workload across global time zones

Nice to Have

• Direct, hands-on experience with DocuSign CLM (functional or admin level)
• Exposure to configuration, workflow design, or UAT testing in CLM tools
• Familiarity with integrations between CLM systems and platforms such as Salesforce, Workday, or DocuSign eSignature
• Experience maintaining knowledge bases, FAQs, or internal documentation
• Background in legal operations, contract administration, or technology-enabled legal services
• Familiarity with Jira, Confluence, Slack, or ServiceNow for ticket management and collaboration

Skills

* Required skills