Community Partner (Outside Sales)

About This Role

Join Hillendale Home Care as a Community Partner, focusing on outside sales, to develop and maintain relationships with local healthcare and senior care communities, generating client referrals and business growth.

Responsibilities

• Develop business within the senior care community by establishing partners and networks for direct client referrals and new service starts
• Maintain existing community partnerships and develop new partnerships for business growth
• Partner with Sales and Client Care leadership to align pricing plans with market demands and gross margin focus
• Review, update, and maintain current product and service offerings, ensuring internal partners are trained
• Work with community partners and clients to find appropriate care solutions and build relationships for business retention
• Generate new business through exemplary client service, referral marketing, and community outreach events to build brand awareness
• Call on and develop new referral accounts in the local healthcare and senior care community
• Communicate with family members and Client Care team to refine client care, ensuring high client satisfaction
• Work with Client Care team regarding new clients, renewal of current clients, and new products/services in care plans
• Represent Hillendale at community events, upholding company values and standards of care
• Maintain accurate records on all prospective and active clients and referral sources
• Present sales and other metrics to senior leadership, including dashboard reporting

Requirements

• 4+ years experience in business development, account management, sales, and/or marketing within the home care industry
• Innovative business development skills with proven track record of new client acquisition and retention
• Excellent communication skills and ability to anticipate customer needs
• Strong sense of urgency and drive to grow the business
• Strong analytical skills
• Strong problem-solving skills and ability to make sound judgment calls
• Strong organizational and time management skills
• Experience working in customer service programs and databases (CRM)
• Advanced skills in Excel
• Solid experience working in Google Suite (Docs, Sheets, Slides, Gmail)
• Clear driving record

Qualifications

• Bachelor's Degree in business management, marketing management or similar field
• 4+ years prior experience in a business development, account management, sales, and/or marketing role within the home care industry

Skills

* Required skills

Benefits