Community Manager Co-op, Social Media & Online Engagement

About This Role

As a Community Manager Co-op, Social Media & Online Engagement, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities.

Responsibilities

• Implement a community engagement strategy to grow and nurture our online communities across various platforms
• Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner
• Cultivate and maintain relationships with community members, influencers, and brand advocates
• Create and curate engaging content to stimulate interaction and participation within the community
• Collaborate with cross-functional teams to gather insights and feedback from the community
• Identify and leverage opportunities for user-generated content, testimonials, and case studies
• Monitor community trends, sentiment, and engagement metrics
• Stay informed about industry trends, best practices, and emerging technologies related to community management and social media

Requirements

• Currently enrolled in a bachelor's or master's program, or graduated within the past year
• Ability to work full-time (40 hours/week) with a minimum of 3 days onsite in Needham, MA
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficiency in social media management and analytics tools
• Creative thinking and problem-solving abilities
• Passion for the brand and industry

Qualifications

• Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year

Skills

* Required skills

Benefits