Community Living Program Manager

About This Role

This role oversees multiple residential homes for individuals with intellectual and developmental disabilities, managing Direct Support Managers and ensuring compliance with regulations. The Program Manager contributes to a support network, communicating with stakeholders and ensuring the smooth day-to-day operations of the homes.

Responsibilities

• Supervise Direct Support Managers (DSMs), including annual performance evaluations
• Attend weekly 1:1 meetings with DSMs and monthly house meetings
• Review and approve documentation in iCare Manager (ICM) and monitor Paycom for timecard corrections, leave requests, and applicants
• Plan and schedule activities for supported individuals, including booking vacations
• Maintain records under policy and State/Federal regulations and ensure documentation uploads
• Communicate with internal and external partners regarding day-to-day operations
• Review and submit payroll in accordance with deadlines
• Oversee operating monies, review receipts, and assist DSMs with inventory
• Provide supervision on periodic weekend and evening hours in conjunction with the RPM team
• Keep Assistant Director informed of health and safety concerns
• Act as liaison between Day, Residential, and other agencies in the DSM's absence
• Maintain routine contact with supported individuals, family members, or legal guardians
• Gather and compile materials for agency-related reviews, including Incident Reporting and audits
• Keep management and support team informed of situations threatening the health and safety of supported individuals
• Maintain daily absence records and assist in department training
• Approve DSM's monthly staff schedule and submit to the Assistant Director
• Report and monitor incidents, injuries, and terminations to appropriate departments
• Conduct quarterly site visits and inform Operations Department of needs
• Review emergency drills and follow up on identified issues
• Interview and hire potential DSMs, coaching and mentoring them in management
• Assist with interviews and tours for prospective persons served, their families, guardians, and coordinators
• Review Care Plans and 45 Day plans across all services with DSMs
• Conduct assigned training in homes and ensure staff complete job-related training
• Complete licensing applications for new sites and attend necessary inspections

Requirements

• High school diploma or GED
• 5+ years working with and supporting people with intellectual and developmental disabilities
• 3+ years supervising Direct Support Professionals
• Supervisory experience in documentation and people care
• At least 21 years of age
• Valid driver’s license
• Ability to travel between locations during work hours
• Ability to transport people supported in a personal or agency vehicle
• Ability to fluently read, write and understand English and communicate effectively
• Proficient computer skills, including Microsoft Outlook and Word
• Knowledge of Code of Maryland Regulations (COMAR) & Home and Community-Based Services (HCBS) Final Rule, waiver and service definitions and regulations, guidelines, procedures & philosophy
• Excellent verbal and written communication skills
• Strong leadership skills
• Strong interpersonal skills
• Ability to delegate with appropriate levels of authority

Qualifications

• High school diploma or GED
• 5+ years working with and supporting people with intellectual and developmental disabilities, with at least 3 years supervising Direct Support Professionals. Experience must include supervisory responsibilities in documentation and people care.

Nice to Have

• 3 years of experience in the field of IDD

Skills

* Required skills