Community Concierge, Manager on Duty

About This Role

Support the concierge team at the local Community Hub by providing best-in-class customer service and experience to community members. This role involves actively interacting and engaging with community members, providing solutions, and supporting them in discovering opportunities at the YMCA.

Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
• Greet community members and guests and make them feel welcome and engaged
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
• Answer phones and email inquiries
• Actively manage customer transactions and resolve opportunities and address concerns
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays
• Top-notch verbal, written, and interpersonal communication skills
• Willingness and ability to complete all mandatory YMCA training and certifications

Qualifications

• High school diploma or GED

Skills

* Required skills

Benefits