Commissions Manager

About This Role

Lead the USA Commissions Department, ensuring accuracy and efficiency in all commissions-related tasks, including reconciliation, agent inquiries, and timely payroll submissions. Mentor and develop a team of Commissions Administrators while optimizing processes.

Responsibilities

• Lead and oversee the daily operations of the USA Commission Department, ensuring all commission-related tasks are executed with accuracy and efficiency
• Supervise the commission statement reconciliation process, including the collection, processing, and input of commission data from various insurance carriers
• Ensure timely and accurate reconciliation of bank deposits and payroll submissions to the Finance department on designated payroll days
• Manage and monitor responses of Commissions Administrators to agent inquiries, ensuring timely, accurate, and professional interactions
• Address and resolve escalated agent inquiries promptly, ensuring a high level of service and customer satisfaction
• Collaborate with internal teams to maintain and update the Commissions Department's process manual
• Identify opportunities for process optimization and technological improvements to enhance operational efficiency and accuracy
• Lead, mentor, and support a team of Commissions Administrators, providing guidance and development opportunities
• Monitor and assess team performance, providing constructive feedback and conducting annual performance reviews
• Oversee onboarding processes for new team members, ensuring proper integration and effective role performance
• Conduct training sessions for new staff on department processes and tools
• Manage team attendance, including tracking vacation and sick days
• Lead weekly department meetings to discuss priorities, key updates, and departmental goals
• Serve as a key point of contact for the management team, providing regular updates on department progress and challenges
• Provide support for commissions-related tasks or projects as requested by company leadership

Requirements

• Minimum of 3-5 years of experience in a commissions department within an IMO or insurance carrier
• Minimum of 2-3 years of experience in a management or leadership position
• Proven ability to lead, manage, and develop a high-performing team
• Proficient in Excel and other software platforms
• Strong verbal and written communication skills
• Exceptional organizational and time-management skills
• High level of accuracy in managing and reconciling financial data and commission statements
• Strong analytical and problem-solving skills
• Must reside and be authorized to work in the USA

Qualifications

• 3-5 years of experience in a commissions department within an IMO or insurance carrier, and 2-3 years in a management or leadership position.

Nice to Have

• Bilingual in Spanish or willingness to learn Spanish

Skills

* Required skills

Benefits