Collections Analyst

About This Role

The Collections Analyst will analyze accounts receivable, collaborate with attorneys and clients to manage billing and collections processes, and facilitate payment of delinquent accounts for a global law firm.

Responsibilities

• Analyze target accounts receivable items for follow-up with attorneys and clients
• Work with attorneys and office staff to develop trusting and collaborative relationships regarding the billing and collections process
• Proactively communicate and update attorneys, clients and the management team on accounts receivable status and provide input for possible actions on a particular receivable
• Facilitate payment of delinquent accounts by developing and maintaining an ongoing working relationship with client personnel in their administrative, legal, and accounting departments
• Establish alternative payment plans for delinquent accounts and follow up with client(s) to ensure payments are made as agreed
• Ensure bills conform to clients' billing protocol and communicate clients' requests and concerns to attorneys
• Provide necessary backup requested by the client and assist with reconciling client accounts
• Update and maintain client accounts receivable file in Expert Collections module
• Monitor daily cash receipts for regular payments, negotiated payments, and unapplied funds
• Assist with special projects and duties as required

Requirements

• Bachelor's Degree or equivalent work experience
• Knowledge of accounting principles
• Excellent written and oral communication skills
• 5+ years of related collection experience
• Strong analytical skills
• Proficiency with Excel/MS Word and Windows environment
• Ability to operate within billing and accounts receivable systems
• Initiative and service-oriented approach to clients and attorneys
• Excellent time management, project management, organizational skills, and the ability to handle multiple tasks
• Excellent interpersonal skills

Qualifications

• Bachelor's Degree or equivalent work experience
• 5+ years of related collection experience

Nice to Have

• Previous experience in a professional services firm

Skills

* Required skills

Benefits