Clinical Technician I

About This Role

This role involves participating in the care of patients in a clinic setting, focusing on conducting ophthalmic tests, maintaining patient records, and assisting physicians. You will greet patients, perform diagnostic procedures, and educate them on medications and post-operative instructions.

Responsibilities

• Interact with patients to accurately gather information and enter it into the electronic medical records system
• Proactively engage patients about their visit expectations and communicate any delays or changes
• Initiate and perform documentation of the patient's chief complaint, present illness, and past medical history
• Accurately record all information in EMR system according to established standards and physician requirements
• Conduct tests and measures eye muscle function, pupil size, and reactivity
• Apply drops to anesthetize, dilate, or medicate eyes
• Assist with minor surgery procedures, intraocular injections, and laser treatments, including preparing patients for sterile procedures
• Educate patients regarding the administration of medications, and pre and post-operative instructions, as directed by physicians
• Scribe for physicians
• Secure patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential, following all HIPAA requirements
• Utilize effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
• Demonstrate basic knowledge of eye anatomy, disease, symptoms & ocular medications
• Stay current with the latest technologies and medications and be able to answer general patient questions
• Assist team members and complete other special projects as requested

Requirements

• High school diploma or GED equivalent
• Valid driver's license and ability to drive a motor vehicle
• Ability to stand or sit for extended periods of time and lift up to 50lbs

Qualifications

• High school diploma or GED equivalent
• 0-3 years of experience, entry level

Nice to Have

• Electronic Medical Records (EMR) experience
• Knowledge of medical terminology
• 0-3 years of Experience

Skills

* Required skills

Benefits