Clinical Coordinator (Spravato Tech)

About This Role

Provide clinical administrative and patient support within Headlight's outpatient Spravato (esketamine) program. This role involves administering treatments, monitoring patient response, and maintaining compliance with safety protocols.

Responsibilities

• Provide daily patient care, monitoring, and charting in EHR for the esketamine program
• Order medication through various pharmacies and communicate shipment schedules, including logging and proper inventory
• Administer Spravato treatments in accordance with clinical protocols, REMS requirements, and prescriber orders
• Monitor patient response and tolerability during treatment sessions and escalate concerns to the clinical team as needed
• Administer, score, and document psychiatric rating scales (e.g., PHQ-9, GAD-7)
• Maintain compliance with REMS, medication logs, safety protocols, and quality standards
• Provide a safe and therapeutic environment for daily treatment sessions
• Perform office administrative tasks including answering phones, sending scheduling reminders, maintaining office inventory, and communicating patient scheduling with in-house providers

Requirements

• Experience working in a medical office and/or mental health setting
• High School diploma and relevant experience, or Associate's degree, or Bachelor's degree in Psychology, Social Work, Behavioral Health, or a related field
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to stand for extended periods
• Excellent time management skills with a proven ability to meet deadlines
• Ability to act with integrity, professionalism, and confidentiality

Qualifications

• Bachelor’s degree in Psychology, Social Work, Behavioral Health, or a related field preferred; Associate’s degree or High School diploma with relevant experience required
• Experience working in a medical office and/or mental health setting required. Previous EHR experience and medical insurance experience preferred.

Nice to Have

• Previous EHR experience
• Medical insurance experience

Benefits

Certifications