Client Success Representative Agency Team

About This Role

This role involves building and maintaining strong relationships with B2B agencies to ensure their satisfaction and long-term engagement. The representative will handle proactive communication, solve problems, assist in business development, and organize events for agency clients. The position aims to contribute to business growth by fostering lasting partnerships and identifying new opportunities within the B2B space.

Responsibilities

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience
• Foster strong, long-term relationships that contribute to agency retention and satisfaction
• Provide ongoing support to agencies to maximize their success with our services
• Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities
• Expand our network by identifying and securing partnerships with new agencies
• Develop strategies to drive growth within existing agency relationships
• Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients
• Work closely with internal teams to ensure events are well-organized and align with business goals
• Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies
• Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts
• Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities
• Assist senior team members in daily activities, supporting overall business objectives

Requirements

• Ability to manage multiple agency accounts and projects simultaneously
• Experience in client success, sales development, or a related field
• Strong interpersonal and communication skills to establish and maintain relationships
• Proficiency in CRM software and other client management tools
• Excellent organizational skills and attention to detail
• A proactive, self-motivated approach to problem-solving
• Ability to collaborate effectively across teams
• Customer-focused mindset with strong analytical skills

Qualifications

• Experience in client success, sales development, or a related field

Nice to Have

• Experience in event planning

Skills

* Required skills