Client Success Representative Agency Team

About This Role

The Client Success Representative will manage relationships with B2B agencies, ensuring their satisfaction and long-term engagement with DemandFactor's services. This role involves proactive communication, problem-solving, business development, and event support to strengthen connections within the B2B space and contribute to business growth.

Responsibilities

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience
• Foster strong, long-term relationships that contribute to agency retention and satisfaction
• Provide ongoing support to agencies to maximize their success with our services
• Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities
• Expand our network by identifying and securing partnerships with new agencies
• Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients
• Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies
• Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities
• Assist senior team members in daily activities, supporting overall business objectives

Requirements

• Ability to manage multiple agency accounts and projects simultaneously
• Experience in client success, sales development, or a related field
• Strong interpersonal and communication skills to establish and maintain relationships
• Proficiency in CRM software and other client management tools
• Excellent organizational skills and attention to detail
• A proactive, self-motivated approach to problem-solving
• Ability to collaborate effectively across teams
• Customer-focused mindset with strong analytical skills

Nice to Have

• Experience in event planning

Skills

* Required skills