Client Service Team Member

About This Role

The Client Service Team Member will greet and engage clients, provide exceptional customer service, and ensure a seamless studio experience at SLT's Short Hills location. This role supports daily studio operations, including client check-in, tours, and maintaining cleanliness.

Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide high-level client/customer service and hospitality
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos and complete studio tours for new clients
• Support SLT instructors for successful client check-in and class experience
• Ensure complete knowledge of the Mariana Tek system
• Assist Management with day-to-day studio operations
• Actively maintain studio cleanliness and organization between classes
• Complete opening and/or closing checklists
• Perform basic Megaformer machine maintenance

Requirements

• Superior customer service skills
• Excellent interpersonal skills and a service-oriented outlook
• Highly organized
• Ability to work independently as well as on a team
• Strong ability to communicate clearly with team members, clients and senior management
• Ability to move and/or lift heavy items, up to 50 lbs.

Nice to Have

• Mariana Tek software experience
• Leadership experience

Skills

* Required skills