Client Relationship Manager - Investments

About This Role

Provide high-level administrative and operational support to financial advisors, ensuring smooth daily operations and exceptional client service within the investment sector. Serve as a primary point of contact for clients, manage relationships, and coordinate communications.

Responsibilities

• Serve as primary point of contact for clients, delivering prompt, professional and high-quality service
• Support and help manage ongoing client relationships through regular communication, follow-ups and issue resolutions
• Coordinate client onboarding, including account opening, transfer and required documentation
• Prepare, process and maintain accurate client and account records in accordance with firm and regulatory requirements
• Schedule and coordinate client meetings, prepare meeting materials, and assist with post-meeting follow-up
• Assist advisor(s) with day-to-day operational tasks to ensure efficient workflow and time management
• Support compliance processes, including document management, disclosures and audit preparation
• Monitor account activity and assist with service requests such as distributions, contributions and updates
• Maintain confidentiality of client information and adhere to all privacy and security standards
• Collaborate with internal team to resolve client and administrative needs
• Track referrals from bank business partners to assigned Financial Advisor(s) from start to finish

Requirements

• 7 years of administrative or client service experience in a financial services, wealth management or advisory environment
• Proven experience supporting financial advisors and managing client relationships
• Demonstrated knowledge of account opening, maintenance and compliance processes
• High level of professionalism and discretion with confidential information
• Excellent oral and written communications, organization, and follow-up skills
• Customer focus and a proven track record of working collaboratively with internal and external customers
• Prior experience in a brokerage or investment services environment
• Demonstrated knowledge of processes, procedures and regulations
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access)
• Proficiency with CRM systems

Qualifications

• Associate’s Degree (or equivalent combination of education and experience)
• 7 years of administrative or client service experience in a financial services, wealth management or advisory environment

Nice to Have

• Familiarity with advisor platforms

Skills

* Required skills