Client Delivery Manager

About This Role

Join Cedar Gate Technologies as a Client Delivery Manager to orchestrate and oversee client delivery tasks, ensuring a smooth transition for clients to a production environment. Build strong, lasting relationships with clients and vendors, and engage with executives, project managers, and end-users to achieve shared goals.

Responsibilities

• Deliver all projects successfully on time and within scope to meet revenue goals
• Engage key stakeholders, both internal and external, to collaboratively define project scope and objectives
• Ensure technical feasibility that aligns perfectly with the client's unique use case needs
• Build and maintain strong relationships with clients, acting as a trusted advisor understanding their business goals and challenges
• Manage projects by guiding changes in the project, timeline, and budget while inspiring stakeholders through clear and effective communication
• Partner effectively with clients to thoroughly gather all essential requirements for application configuration and ensure these are seamlessly communicated with internal teams
• Oversee the project management for the client as leader, identifying and resolving concerns promptly and escalating all issues and risks to management as needed
• Meet with clients to communicate timelines and clarify specific requirements of each project
• Develop and deliver presentations to clients, employees, and executives both internally and externally

Requirements

• 2+ years of experience in project management or client relationship development
• Exceptional project management skills, including the ability to document and track multiple deliverables
• Excellent client-facing and internal communication skills (written, verbal and nonverbal)
• Solid organizational skills, including attention to detail and multitasking skills
• Ability to build, maintain, and grow relationships with senior leadership
• Proven ability to learn technical concepts with high proficiency
• Flexibility in traveling to prescheduled project and client meetings

Qualifications

• Bachelor's Degree in an appropriate field of study or equivalent work experience
• At least 2 years of experience in a position involving project management or client relationship development

Nice to Have

• Healthcare industry experience, especially in Population Health, Physician/Hospital Revenue Cycle, Solution Design, or other relevant experience
• Project Management Professional (PMP), Six Sigma, or equivalent certification
• Experience with SaaS environment products or projects
• Experience with project planning tools such as JIRA, MS Project
• Knowledge of technical concepts to guide implementations and solutions with healthcare technology
• Data analytics experience, including the ability to create meaningful/strategic insights from technical data sets

Skills

* Required skills

Benefits