Client Care Specialist

About This Role

This Client Care Specialist role is responsible for providing professional customer service, supporting pet aftercare, and ensuring efficient operations within Gateway Services Inc.

Responsibilities

• Ensure excellent customer service, interacting via telephone, email, and in-person
• Build rapport and assist customers with product orders
• Interact and provide information in response to inquiries about products and services
• Determine client needs, offering possible solutions or follow-up as needed
• Coordinate client service requests to ensure delivery is in accordance with client expectations
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge
• Ensure best practices processes and procedures on all administrative and operational activities within the department

Requirements

• Post-secondary degree or diploma in a related field
• One year experience working within customer service environment involving client care
• A high level of integrity, ethics, and compassion for the care of the deceased is required
• Teamwork oriented
• Strong problem identification and solving skills
• Ability to effectively communicate, verbally and written
• Ability to multitask with multiple systems, while interacting with customers

Qualifications

• Post-secondary degree or diploma in a related field
• One year experience working within customer service environment involving client care

Benefits