Claims Consultant, High Net Worth - Personal Lines

About This Role

Serve as a trusted advisor to high-net-worth clients, providing white-glove claims advocacy and end-to-end claims management for complex personal lines exposures, ensuring timely resolution and exceptional service.

Responsibilities

• Serve as the primary claims point of contact for high-net-worth personal lines clients
• Provide proactive guidance throughout the full claims lifecycle, from first notice of loss through resolution and recovery
• Advocate on behalf of clients with carriers and adjusters to ensure fair, timely, and accurate claim handling
• Review coverage, endorsements, and policy terms to support claim strategy and client education
• Assist clients with complex or sensitive claims involving high-value homes, scheduled property, fine art, jewelry, collectibles, watercraft, and specialty risks
• Deliver a concierge-level service experience with a high degree of professionalism, discretion, and empathy
• Communicate clearly and proactively with clients regarding claim status, expectations, and next steps
• Coordinate vendors, experts, and restoration services as needed to support claim resolution
• Support clients during catastrophic or emotionally charged loss events with confidence and care
• Partner closely with Personal Lines Risk Advisors, Account Managers, and Risk Consultants to align claims activity with overall client strategy

Requirements

• Minimum 5 years’ proven experience handling high value, complex high net worth personal lines claims, including luxury homes, secondary residences, and specialty assets
• A Property & Casualty License from state of domicile
• Demonstrated expertise in High Net Worth or Private Client insurance programs and policy forms
• Deep expertise in property insurance, liability coverage and insurance law
• Working knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
• Strong background in end to end claims oversight, from first notice of loss through settlement and resolution
• Experience serving as a client advocate, providing high touch, consultative support to affluent individuals or family offices
• Ability to interpret and explain complex coverage positions clearly and confidently to clients and stakeholders
• Hands on experience coordinating specialty vendors and experts
• History of successfully handling large loss or emotionally sensitive claims with professionalism and discretion
• Proven collaboration with brokers, underwriters, and internal partners to drive alignment and outcomes
• Outstanding interpersonal and communication skills
• Strong analytical and mathematical skills
• Advanced skills in Microsoft Office (primarily Excel, Work, and Outlook)
• Ability to maintain a high degree of accuracy and pay strict attention to detail
• Detail oriented with ability to manage multiple assignments simultaneously
• Excellent organizational skills in handling large volumes of work
• Working knowledge of the laws and regulations associated with HIPAA

Qualifications

• High School Diploma or equivalent
• Minimum 5 years’ proven experience handling high value, complex high net worth personal lines claims

Skills

* Required skills

Benefits