Catering Account Manager

About This Role

This Account Manager role oversees daily operations and ensures exceptional service delivery at assigned workplace dining accounts, serving as the primary client contact and coordinating communication between various teams to maintain high standards of hospitality and quality.

Responsibilities

• Maintain direct, consistent, and proactive communication with clients to ensure operational excellence and satisfaction.
• Ensure all onsite services reflect Radish hospitality standards and brand values.
• Collaborate with the Regional Account Manager (RAM) to identify and resolve service issues or opportunities for improvement.
• Serve as the primary liaison between clients, onsite staff, and Radish leadership.
• Ensure timekeeping, break adherence, and injury documentation are completed accurately and on time.
• Support Quarterly Business Reviews (QBRs) with data and insights related to client satisfaction, overages, and consumption trends.
• Assist in maintaining accurate financial data and support invoice processing as required.
• Maintain accurate financial tracking including budget oversight, invoice reconciliation, and cost management.
• Coordinate onsite events, pop-ups, and special features in collaboration with leadership and client requests.
• Support brand and marketing initiatives such as signage, newsletters, and hospitality communications.

Requirements

• Minimum 2 years experience in restaurant management, corporate dining, or account management roles
• Proven ability to manage multiple priorities and maintain excellent client communication
• Strong organizational and leadership skills with a focus on hospitality
• Strong financial acumen with basic accounting skills, including budget management, P&L understanding, and invoice processing
• Proficiency with Google Workspace, Total Party Planner, and Nowsta (or similar systems)
• Able to work on feet for up to 10 hours; able to lift and carry 50+ lb
• ServSafe Manager Certification (or willingness to obtain within 30 days)
• Valid California Driver's License

Qualifications

• Minimum 2 years experience in restaurant management, corporate dining, or account management roles

Nice to Have

• Experience managing workplace dining, catering accounts, or restaurant management
• Strong understanding of culinary workflows and front-of-house operations
• Experience mentoring or supervising small teams

Skills

* Required skills

Benefits

Certifications