Cashier

About This Role

The Cashier plays a crucial role in providing exceptional customer service and ensuring smooth transactions for customers. This position involves greeting customers, accurately processing transactions, and maintaining a welcoming store environment.

Responsibilities

• Exceed customer expectations by delivering outstanding service through clear communication and active listening
• Greet customers with a friendly and welcoming demeanor
• Follow the Cashier script to assist customers through the transaction process and educate them on company programs
• Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
• Communicate professionally and in an upbeat and friendly manner with all associates and customers
• Provide product information and answer basic customer inquiries, offering recommendations as appropriate
• Coordinate with loaders to promptly respond to customer requests for assistance
• Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution
• Stand in designated area in front of registers to indicate availability to assist customers when not engaged in a transaction
• Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
• Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages
• Respond to incoming calls at the registers with impeccable phone etiquette
• Ensure the reconciliation of registers and filing of paperwork with 100% accuracy
• Ensure proper deactivation of either EAS devices or spider wrapped products as needed
• Maintain heightened awareness of surroundings to prevent loss and deliver exceptional customer service
• Execute cashier responsibilities thoroughly, encompassing tasks such as stocking coolers, cleaning front windows, and efficiently managing registers
• Refill popcorn and coffee stations in a timely manner
• Keep shopping carts and restrooms clean and well-maintained
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
• Participate in cross-training for flexibility in various departments and responsibilities
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars
• Provide friendly, proactive, and professional internal and external support to others
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement

Requirements

• Exceptional customer service skills and a desire to help others
• Comfortable navigating computer systems and software
• Excellent verbal and written interpersonal and communication skills
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
• Strong communications (written, oral and interpersonal skills)
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
• Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
• Ability to complete repetitive activities
• Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
• Demonstrates a proactive and positive attitude towards training new cashiers
• Ability to maintain a seated or standing position for extended durations
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
• Able to navigate and access all facilities
• Skill to effectively communicate verbally with others, both in-person and via electronic devices
• Close vision for computer-related tasks

Skills

* Required skills

Benefits