Case Management Support

About This Role

Provide direct communication and administrative support between patients, clinical, and nursing staff in a primary care clinic. Responsibilities include managing calls, scheduling appointments, and handling general office duties while nurturing culturally appropriate interactions.

Responsibilities

• Receive and direct incoming phone calls with exceptional customer service
• Provide routine information to callers and take messages for appropriate staff members
• Greet patients/visitors, make necessary notifications, and facilitate contact with appropriate persons
• Ensure scheduled patients have a Primary Care Provider (PCP) and educate on the process if needed
• Assist customers by providing accurate information that meets their needs
• Maintain quality, safety, and infection control standards
• Work collaboratively within a team environment, building bridges and rapport
• Assist with referral follow-up and contacting patients for appointments
• Utilize Electronic Health Record (EHR) and Resource and Patient Management System (RPMS) for appointment scheduling

Requirements

• High school diploma or GED
• Practical knowledge of CIH’s organization and services
• Knowledge of basic rules and regulations governing visitors and patient treatment
• Knowledge of HIPPA
• Practical knowledge of standard procedures and medical terminology
• Typing and basic computer skills
• Familiarity with computerized based appointment scheduling, referral and diagnostics scheduling packages in RPMS
• Good working knowledge of terms describing diseases, medical and surgical procedures, and standard abbreviations used by medical staff
• Thorough knowledge of recording and referral procedures
• Good communication skills

Qualifications

• A high school diploma or GED is required
• Minimum of two years’ experience working in a clerical, administrative or health related field is preferred.

Nice to Have

• Completion of a medical terminology class
• Minimum of two years’ experience working in a clerical, administrative or health related field

Skills

* Required skills