Case Coordinator

About This Role

This role is accountable for developing subrogation cases after initial investigation, managing coordination of claim payments, and recovering first-party funds. The incumbent determines all potential sources of recovery and prepares cases for paralegals to negotiate liability claims.

Responsibilities

• Review, identify, and develop subrogation opportunities by gathering missing information and potential sources of recovery
• Research and analyze information gathered through continuous investigation
• Record and maintain detailed and accurate records
• Validate claim viability and terminate pursuit when necessary; respond timely to all electronic, written and verbal communications
• Place parties of interest on notice and send subsequent demand letters
• Continuously research and make outbound calls to request case information or status to drive cases to be prepared for settlement
• Maintain detailed and accurate case records and calendar diaries to monitor case activities to meet department expectations
• Engage advice and/or help of Negotiators/Paralegals to proactively resolve and/or transfer cases
• Ensure compliance of state and federal laws and maintain department productivity and quality standards
• Take transferred calls and/or documents from inbound investigation teams to provide a resolution to the enquiry

Requirements

• Minimum high school diploma
• 2+ years of subrogation, collections, insurance or coordination of benefits (COB) experience
• Working knowledge of Microsoft Office
• Internet research skills
• Excellent communication skills (both verbal and written)
• Strong organizational and time management skills
• Ability to multi-task and work independently
• Strong analytical, problem solving and decision-making skills
• Ability to exercise good judgment
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Qualifications

• Minimum high school diploma coupled with two (2) years of subrogation, collections, insurance or coordination of benefits (COB) experience. Bachelor's degree in a relevant field is preferred.
• 2+ years of subrogation, collections, insurance or coordination of benefits (COB) experience

Nice to Have

• Bachelor's degree in a relevant field

Skills

* Required skills

Benefits