Case Administrator

About This Role

Manage arbitration and mediation cases, handling day-to-day administration, correspondence with parties, attorneys, and neutrals, and ensuring accurate scheduling, documentation, and billing processes. This role is ideal for detail-oriented individuals with customer service or legal support experience interested in alternative dispute resolution.

Responsibilities

• Manage day-to-day case administration using the proprietary case management system (PRISM)
• Correspond reliably with parties, attorneys, and neutrals
• Ensure accurate scheduling for cases
• Ensure accurate documentation for cases
• Ensure accurate billing processes for cases
• Manage sensitive information with professionalism and discretion

Requirements

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills
• Intermediate proficiency in Microsoft Office
• Comfort with web-based systems
• Adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments

Skills

* Required skills

Benefits