Call Center Sales Representative

About This Role

Maximize sales opportunities by handling inbound sales calls, acquiring new customers, and selling additional products and services to existing customers.

Responsibilities

• Support efforts to simplify and enhance the customer experience
• Maintain high level of customer satisfaction, professionalism and courtesy during all sales transactions
• Meet or exceed weekly and monthly sales activity goals using sound telephone-based selling techniques
• Respond to inbound sales calls promptly and efficiently, adhering to call handling metrics
• Effectively and efficiently sell products and services to prospective customers
• Maximize additional revenue from existing customers by selling incremental products and services
• Identify and maximize upselling and cross-selling sales opportunities
• Learn and master order processing billing system for sales order entry and inquiries
• Demonstrate thorough knowledge of all products and services to customers
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products
• Promote and communicate current marketing campaigns and promotions
• Work with other departments to resolve customer issues

Requirements

• Ability to read, write, speak and understand English
• Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
• Demonstrated computer and consumer electronics skills
• Ability to use personal computer and appropriate software applications
• Effective verbal and written communication skills
• Effective organizational skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Demonstrated working knowledge of cable communications products and services (video, data, voice)
• Ability to perform job at workstation for prolonged periods of time
• Ability to work variable hours; may include weekends, holidays, and split days off

Qualifications

• High school diploma or equivalent