CalAIM Case Manager Floater

About This Role

This role supports residents in stable housing through the CalAIM program, addressing challenges that could jeopardize their tenancy. The CalAIM Case Manager Floater provides direct case management and ensures program compliance by covering properties and coordinating with various partners.

Responsibilities

• Implement CalAIM HTSS services at assigned properties and uphold all program standards and compliance requirements
• Provide direct case management to HTTS participants, supporting housing stability, goal setting, and access to needed resources
• Complete assessments, documentation, and required reporting while maintaining strict adherence to HIPAA policies
• Respond to crisis situations and carry out mandated reporting procedures as needed
• Support continuity of care by providing coverage across properties during staff vacancies or time off
• Collaborate with Property Management, Resident Services, Managed Care Plans, and community partners to address participant needs and improve service coordination
• Deliver high-quality customer service through responsive communication, needs-based follow-up, and partnership with external providers
• Maintain accurate Salesforce records—including data entry, progress notes, and participant plans—and use data to inform decisions
• Participate in team meetings, trainings, and collaborative activities while modeling a positive, solution-focused approach
• Contribute to special projects, working groups, and continuous improvement efforts as assigned

Requirements

• B.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experience
• Experience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementioned
• Experience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care Management
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers
• Strong written/verbal communication; able to navigate language barriers using translation tools
• Sound judgment, discretion, and effective problem-solving when working with participants and partners
• Skilled in relationship-building, active listening, negotiation, and conflict resolution while maintaining professional boundaries
• Detail-oriented with strong organizational skills; able to work independently and collaboratively
• Knowledge of common mental health conditions and interventions including harm reduction, motivational coaching, and trauma-informed practices
• Continuous learning mindset and commitment to best practices in serving high-acuity populations
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office tools
• Reliable transportation
• Ability to travel between properties

Qualifications

• B.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field or an equivalent combination of education and experience
• 3 years of relevant experience or an equivalent combination of education and experience

Skills

* Required skills

Benefits