Cafe General Manager - Coffee

About This Role

Lead cafe operations, managing staff, ensuring exceptional guest experiences, and controlling financial activities to optimize profitability for a specialty coffee company.

Responsibilities

• Manage day-to-day operational and financial activities to optimize profits
• Coach, direct, support, and recognize team members through performance feedback
• Oversee and mentor a staff of 15+ team members
• Ensure consistent achievement of speed and steps of service at all business levels
• Work with senior management to identify, develop and evaluate innovative offerings
• Recruit, interview, hire, and effectively train new employees
• Manage the performance of all employees, including disciplinary action when necessary
• Ensure guests and staff are warmly received and welcomed at every opportunity
• Control operating expenses through timely maintenance of the cafe and equipment
• Oversee and coordinate planning, organizing, training, and leadership to achieve objectives

Requirements

• Strong written and verbal communication skills
• Exceptional consciousness of non-verbal language
• High level of active listening skills
• Strong guest service skills
• Ability to resolve guest issues/complaints with tact and diplomacy
• Strong leadership and people management skills
• Strong interest in the 3rd wave specialty coffee industry and artisan food products and goods
• Ability to taste foods and beverages for quality control purposes
• Strong multi-tasking, organizational, and time management skills
• Excellent problem-solving skills
• Ability to adapt quickly to change
• Punctual for work and meeting commitments
• Professional and courteous demeanor
• Professional attire
• Agile to ensure legal compliance is strictly followed
• Positive team and motivational skills
• Aptitude for accurate mathematical calculations
• Exceptional personal hygiene
• Fluent in English speaking, writing, and understanding
• Fully functional with POS operations and MS Office

Qualifications

• Bachelor's degree, or equivalent, preferred in cafe and restaurant management or related field. A combination of practical experience and education will be considered as an alternative.
• Minimum of five (5) years of directly related cafe or casual dining restaurant management experience which includes personnel management and operational experience; Minimum of five (5) years in similar general manager level role

Nice to Have

• Bilingual candidates encouraged to apply
• Additional experience with catering

Skills

* Required skills

Certifications