Business Support Coordinator

About This Role

This role supports small businesses and entrepreneurs in Germantown's commercial corridors by providing direct assistance, conducting outreach, and maintaining accurate data for economic development initiatives.

Responsibilities

• Provide one-on-one technical assistance to microenterprise owners on financial readiness, capital access, business planning, and regularization
• Serve as a consistent point of contact for corridor businesses regarding City programs and resources
• Conduct door-to-door outreach to ensure all businesses in the target area are visited and documented annually
• Assist business owners with applications for City-funded programs like Storefront Improvement and In-Store Forgivable Loan Programs
• Coordinate with Business Development Manager on business attraction, relocation, retention, and expansion efforts
• Maintain accurate business case files documenting outreach, assistance provided, referrals, and outcomes
• Collect and update data on active businesses, microenterprises, vacant commercial properties, and business changes
• Distribute surveys, newsletters, and program information to corridor businesses
• Contribute to quarterly reports for the Philadelphia Department of Commerce, ensuring timely and compliant documentation
• Use Google Drive and Monday.com systems to track required contract metrics and deliverables

Requirements

• Experience providing business services, small business support, case management, or business operations assistance
• Comfort working in the field and conducting door-to-door outreach with diverse business owners
• Strong organizational skills and attention to detail, especially related to documentation and reporting
• Ability to build trust with community members and demonstrate cultural humility

Qualifications

• Bachelor’s Degree or equivalent professional/lived experience in business, finance, community development, or a related field
• Experience providing business services, small business support, case management, or business operations assistance

Nice to Have

• Familiarity with Germantown (ZIP codes 19144/19138)
• Knowledge of Philadelphia’s small business ecosystem, permitting processes, or financing programs
• Access to a vehicle

Skills

* Required skills

Benefits