Business Functional Consultant, Transformation

About This Role

This role supports business readiness and transformation activities within a defined business domain, providing insights to enable emerging product billing and distributed energy service operations. The consultant conducts analysis, documents requirements, and ensures operational considerations are incorporated into project deliverables.

Responsibilities

• Support business functional teams by providing subject matter knowledge for a defined set of business processes
• Participate in program activities (e.g., business process design, policy/procedure development, operational planning) by documenting requirements, business impacts, KPIs and functional designs
• Identify and communicate operational impacts of proposed changes, escalating risks or misalignments to senior team members
• Support business functional testing, training development, and user adoption efforts by ensuring content reflects business realities
• Collaborate with peers within the business area to support end-to-end process continuity and customer impact awareness
• Surface operational pain points, employee feedback and improvement ideas to inform delivery efforts
• Champion continuous improvement by surfacing operational pain points, feedback and employee insights to inform delivery efforts
• Provide input into performance metrics, reporting needs and post-implementation success criteria when applicable

Requirements

• Strong understanding of utility processes and performance drivers
• Excellent communication, critical thinking and problem-solving skills
• 3+ years in operations, business process improvement or service delivery

Qualifications

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience
• 3+ years in operations, business process improvement or service delivery

Nice to Have

• Experience in business process and business outcomes associated with Products and Programs portfolio
• Previous product or program manager experience

Skills

* Required skills

Benefits