Business Analytics Manager

About This Role

Lead a team of Business Analysts that support customer analytics for SmarterDx's suite of solutions, focusing on people leadership, stakeholder engagement, and process design. Drive reporting capabilities to achieve rapid scaling, improve customer outcomes, and enhance retention within the healthcare system.

Responsibilities

• Lead high-value analytics initiatives by identifying opportunities to improve business outcomes and aligning cross-functional teams on shared goals
• Standardize reporting across internal and external facing tools, pushing for a single source of truth and system of record for client data
• Prioritize and advocate for analytics work that moves the needle for customers and aligns with strategic company objectives
• Communicate clearly and regularly with stakeholders to ensure alignment and transparency in analyst-driven work
• Cultivate a culture of innovation, curiosity, and initiative within the analytics team
• Mentor and support the career growth of direct reports through regular feedback and coaching
• Assess team performance with structured, twice-a-year progress reviews
• Champion analytics best practices and provide thought leadership across the organization
• Establish rigorous testing, validation, and data quality processes; ensure consistency across data in internal and external reporting
• Oversee the development of metrics, dashboards, reports, and visualizations that drive customer impact

Requirements

• 3-5+ years of experience managing senior analysts
• 2+ years working with healthcare data (clinical, billing, or both)
• 2+ years working directly with customers or working on customer-facing projects
• Proven ability to lead analytics initiatives involving cross-functional stakeholders
• Experience in startups or scaling mid-sized businesses
• Advanced SQL skills
• Advanced BI/data visualization tools skills
• Proficient in Python for data

Qualifications

• 3-5+ years of experience managing senior analysts, 2+ years working with healthcare data, 2+ years working directly with customers or on customer-facing projects

Nice to Have

• Familiarity with dbt
• Familiarity with Git
• Familiarity with Statistics

Skills

* Required skills

Benefits