BMW Product Genius

About This Role

This role delivers comprehensive product information on BMW vehicles throughout the sales and aftersales processes, offering exceptional customer service to enhance the overall customer experience.

Responsibilities

• Provide comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase
• Support the client advisor in product related tasks and activities
• Greet customers in the sales and service departments and introduce BMW Genius services
• Provide extensive and customer oriented product experience and explain complex features based on customers’ actual needs
• Utilize app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
• Provide transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)
• Fully explain the application and benefits of vehicle features in both the sales and service environments
• Maintain constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes
• Arrive at scheduled appointments in a timely manner and maintain communication with clients regarding any changes to scheduled time
• Acquire and maintain total product knowledge on all vehicles and understand competitors’ vehicle features, benefits, and potential shortcomings
• Keep clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
• Achieve management assigned client satisfaction objectives and follow up with new owners to ensure satisfaction with their delivery process
• Maintain high ethical standards and a professional appearance at all times

Qualifications

• 1 year in an upscale, retail or customer-centric environment preferred

Nice to Have

• 1 year in an upscale, retail or customer-centric environment
• Hospitality, technical customer support and/or consumer electronic experience

Skills

* Required skills

Benefits