Billing Operations Analyst

About This Role

The Billing Operations Analyst provides critical research support within the department, inputting inpatient charges, and ensuring accurate billing and coding procedures. This role involves data analysis to identify trends and improve operational efficiency for the ASPCA Animal Hospital.

Responsibilities

• Compile, interpret, analyze, and use data to find opportunities for operational efficiency
• Complete debriefs after each project to refine project management and analytical processes
• Create PowerPoints to reflect findings and present them out
• Identify trends and think of potential solutions to help improve internal work
• Input charges for all inpatients daily
• Review all records for animals scheduled for discharge including admissions records, and financial estimates for accuracy
• Review open accounts daily to ensure 100% of charges are captured
• Attend staff meetings and training sessions
• Complete the daily deposit and closing duties
• Communicate with clients by phone and email to ensure customer needs are met

Requirements

• Ability to follow directions well, plan, organize and effectively present ideas and concepts
• Ability to take information from records, staff, and other sources, and assess the hospital and its operation objectively
• Must be able to communicate effective with people
• Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities
• Ability to exemplify ASPCA’s core values and behavioral competencies
• 3 years Professional Experience
• 2 years’ customer service experience
• At least 1 year experience using Microsoft Office

Qualifications

• High School Diploma
• 3 years Professional Experience, 2 years customer service experience, at least 1 year using Microsoft Office

Nice to Have

• Veterinary Hospital or other Doctor's Office Preferred
• Experience compiling, interpreting and/or analyzing data

Skills

* Required skills

Benefits