Bilingual Merchant Support Representative

About This Role

Provide exceptional support to Koalafi's growing merchant network by managing existing relationships, handling inquiries, and ensuring client satisfaction. This role involves inbound and outbound contact to assist with lease/loan application processing and back-office operations.

Responsibilities

• Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing
• Own Koalafi operational knowledge to provide sound answers when merchants have questions
• Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience
• Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience
• Foster ongoing relationship management with stores and make outbound calls to merchants when appropriate
• Perform a number of different tasks as needed, as the company scales and adopts new technologies

Requirements

• 1-2 years in a call center environment
• Excellent verbal and written communication skills
• Proficiency with the Microsoft Office Suite (Excel/Word)
• Ability to work independently and efficiently
• Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
• Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings
• Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
• Ability to effectively use Spanish in both verbal and written communications to perform essential job duties
• Available to work nights and weekends
• Located within a commutable distance to Richmond, VA

Qualifications

• 1-2 years in a call center environment

Skills

* Required skills

Benefits