Bilingual Customer Service Agent (Greek Speaker Required)

About This Role

This role is for a Customer Service Agent who will interact with customers, issue and rebook tickets, perform check-in and boarding procedures, and handle baggage. The agent will ensure quality customer service and adherence to company and government regulations.

Responsibilities

• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment
• Issue vouchers and/or coordinate for passenger hotel accommodations, meals and transportation
• Perform passenger boarding, including ticket lift/verification
• Operate gate reader/scanner and associated duties
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight documents and perform close-out procedures
• Accept, check and tag passengers’ baggage at resolution centers and ticket counters
• Maintain timeline of flight boarding process and perform customer service on the job training
• Process credit card baggage transactions and assist passengers with self-service kiosks
• Clear/verify international documents and activate passengers’ self-tagged bags
• Assist customers needing special assistance, including non-ambulatory passengers and unaccompanied minors
• Perform customer service work associated with handling regional flights and contractor agreements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers with gate information
• Provide quality customer service in a professional manner and adhere to company guidelines
• Adhere to company policies, procedures, and performance standards and complete job-relevant trainings
• Adhere to government regulations (e.g. DOT, FAA, TSA) and use multiple internal resources/systems
• Wear uniforms as required by company policy

Requirements

• High school diploma or GED or international equivalent
• Bilingual language skills (Greek required)
• Applicable valid driver’s license as required by local authorities
• Fulfill FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Secure appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting
• Authorized to work in the U.S.

Qualifications

• High school diploma or GED or international equivalent

Nice to Have

• Working knowledge of Sabre or any other Passenger Service System
• Previous face to face Customer Service experience
• Experience working in a fast pace environment

Skills

* Required skills

Benefits