Bilingual Customer Care Representative I (Spanish)

About This Role

Provide information and solutions to customers regarding bank products and services via telephone, e-mail, and chat. This role focuses on retaining and enhancing existing customer relationships and developing new ones.

Responsibilities

• Answer all inquiries about products, services, policies, and procedures, including deposit rates
• Promote and refer bank products and services to customers
• Provide bank balances, transactions, and other account-related information
• Quickly de-escalate potential conflicts and respond calmly to customer's distress
• Demonstrate organizational and problem-solving skills, taking ownership of customer issues
• Stay informed about company products, services, and information systems
• Meet referral and sales goals by recommending beneficial products and services
• Assist with other functions as necessary, offering creative solutions to problems
• Communicate effectively with customers via phone, email, and chat
• Demonstrate ability to multitask and adapt to changing departmental needs

Qualifications

• H.S. Diploma or GED
• Minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Nice to Have

• Spanish speaking/bilingual preference
• H.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience