Bilingual Call Center Collections Specialist

About This Role

Communicate with English and Spanish-speaking consumers to resolve past-due accounts. This role involves handling inbound and outbound calls, applying negotiation skills, and meeting performance goals in a fast-paced environment.

Responsibilities

• Communicate with English- and Spanish-speaking consumers to resolve past-due accounts
• Handle inbound and outbound calls with professionalism, empathy, and compliance
• Apply negotiation and problem-solving skills to achieve successful outcomes
• Meet and exceed performance goals while contributing to a positive team culture

Requirements

• Fluent in English and Spanish (spoken and written)
• Strong communication, negotiation, and listening skills
• Comfortable working in a fast-paced, performance-based call center
• Tech-savvy with basic math and account navigation skills
• Calm, professional, and solutions-focused under pressure

Qualifications

• Proven collections experience and comfortable in a performance-based call center environment.

Nice to Have

• Prior experience in debt collections (consumer collections highly valued)
• Call center experience with performance metrics and compliance standards
• Background in sales, negotiation, or high-volume customer service

Benefits