Behavioral Health Clinical Practice Manager

About This Role

This role coordinates behavioral health practice operations, project implementation, and grant management to support the health center's mission. The manager will ensure compliance with regulations and promote a trauma-informed work environment.

Responsibilities

• Coordinate special project implementation across departments, including managing timelines, grant funders, budgets, and deliverables
• Oversee daily operations of the behavioral health team
• Manage administrative/support staff, organizing work schedules and assignments
• Coordinate and ensure skill development and training for staff
• Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and grant-funded reporting requirements
• Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training
• Promote a trauma-informed, equity-centered work environment and engagement culture
• Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation
• Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s
• Develop customer-service standards and trauma-informed reception practices
• Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities
• Build and maintain rapport with FHCW staff across departments and with external community partners
• Drive performance on FHCW core metrics such as timely access, support engagement, retention, no-show reduction strategies, and productivity dashboards
• Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission

Requirements

• Bachelor’s Degree in Human Services or Social work
• 2+ years of relevant grant and project management experience

Qualifications

• Bachelor’s Degree in a related field such as Human Services or Social work
• Minimum of 2 relevant grant and project management experience

Nice to Have

• Master’s Degree
• Experience in project management, practice management, and culturally responsive care delivery