Behavioral Health Associate

About This Role

This role provides essential administrative support and customer service within Spectra Health's behavioral health and substance use disorder treatment programs. The associate ensures a welcoming environment, manages patient scheduling and registration, and maintains accurate electronic medical records to support integrated patient care.

Responsibilities

• Provide administrative support and customer service to promote a welcoming and safe environment
• Assist with day-to-day operations of the BH and SUD teams
• Perform patient scheduling and registration
• Ensure patient information in electronic medical records is accurate
• Conduct follow-up phone calls to patients requesting appointments
• Assist with accurate and timely completion of required documents
• Be available during group sessions to assist with patient needs
• Collaborate with behavioral health providers to coordinate patient care
• Attend integrated care team meetings
• Greet all patients, visitors, and co-workers professionally

Requirements

• High school diploma or the equivalent
• Basic knowledge of Windows and Office Applications
• Experience with verbal crisis de-escalation
• Previous experience in a behavioral health and/or healthcare setting

Qualifications

• High school diploma or the equivalent

Nice to Have

• Associate degree or higher in psychology, human services or related field
• Strong crisis intervention skills

Skills

* Required skills